Founded in 2001, Beijing Infobird Co., Ltd. is a professional supplier of call center system & services, whose key business includes call center system construction, Internet-based on-line hosted call center and call center outsourcing services.

Infobird has been devoted to the development of call center system over the past years. With a strong software development team, it has created a variety of standard packaged components of call center system, which can be easily integrated with other business systems. Infobird also satisfies clients’ sensible customized developing requirements (e.g., Interactive display interface, customer process design and business interface integration). Meantime, Infobird pays much attention to customers’ experience and application value. We are aiming for maximally helping customers achieve multiple interactive modes and creating an effective communicating tool which is time-free, space-free, controllable and manageable.

Our Company now has more than 200 clients throughout the tourism, e-commerce, telecommunications, electricity, postal services, taxation, finance, insurance, tobacco, transportation, education, manufacturing, utilities, government and other industries. Many of those are industry leaders like PICC, Alibaba, eLong, The9 games, ZHAOPIN and GE. Since 2004 Infobird has taken the largest share in the market of China's domestic Call Center middleware for three consecutive years.

More importantly, based on the experience we have gained over the years in parallel computing, multi-agent collaboration, call center construction, and the modern high-tech service industry, we have successfully launched Disco System, which is on the basis of the traditional call center. Disco System adopts International leading SaaS model, providing software as a service so that companies can put their call centers here in our charge, thus reducing the TCO (Total Cost of Ownership), and also enterprises can arrange their customer service agents decentralized. In addition, Disco can use the widely accepted Internet technology to build a unified system, providing services and configurable management of decentralized communicating tools and service resources which originally cannot be effectively managed, such as, telephone, web site, service nodes, scattered human resources, and decentralized resources of skill services and so on.

Disco System is not only an effective technology platform, but also an instrument of production for enterprises to improve service system and create a new service model. The system supplies the most basic set of tools for the management and development of the future virtual enterprise. Disco System, a tool and platform to change the model of human beings’ work and service in the new century, creates the Blue Ocean of IP Contact Centre—a non-competitive huge market.

The performance of Infobird has been widely recognized. In 2003, Infobird was awarded the title of “Top 100 Chinese e-government vendor," and in 2004, it also gained "Productivity Award" by China Productivity Promotion Center. What’s more, in 2007, our company developed at a higher speed, so it won “China Media Industry Mode Innovation Special Award”, “China Media with Most Investment Value”, “Impacting China – TOP 10 Influential Supplier Brand in China's Electrical and Mechanical Enterprise Information Application”, “Outstanding Franchise Brand for 20 Years” and “Asia-Pacific Top 200 Company with High-tech Growth” by Red Herring. In 2008, Inforbird won “The Best Appliance Award in E-commerce Industry” and “China VOIP Recommended Program Award — 2008 the Best Supplier of Interactive Communication Service Solution”. And our President Wu, Yimin was awarded as the title of “2007 Top 10 Figure of Chinese Software Industry”.

Infobird is a team with entrepreneurial passion and big dream. After nearly seven years of development, with the great efforts of its management team and all the staff, Infobird has its unique culture and values, that is, "innovation never stops, customers always come first, and seize every precious moment. It has made China's most professional call center middleware and the world's leading hosted contact center platform, becoming the leader of call center in this era of Internet.

From 2001 to 2008, Infobird has been working very hard as a team achieving all the landmarks one by one. In 2002, the company successfully developed CTI products, and had the first group of clients like eLong; in 2003, against the rampant SARS, Infobird won the "Top 100 Chinese e-government Vendors"; in 2004, it possessed the largest share in the market of China's domestic Call Center middleware and also gained "Productivity Award" by China Productivity Promotion Centers; in 2006, Disco System was successfully launched after more than two years’ research, which became an important milestone of the development of China's call center. Infobird has been changing and improving every day.

In 2007, Infobird made big progress. In addition to its achievement in traditional call center middleware market obtaining large projects such as ZHAOPIN and China CITS Group, it had got clients like Hengchang and Haiwen, the industry leaders, in the business of Hosted Call Center. The performance of Infobird has been widely recognized. It won “the Outstanding Brand at Franchise Brand 20 Years’ Ceremony ” and was elected as one of the Asia-Pacific 200 high-tech growth companies by the famous international media, Red Herring. Infobird will persistently carry forward the spirit of creating, strengthen the technological innovation, and further improve our quality of service to contribute more to the development of Chinese call centre industry. To become a world-class enterprise, Infobird will firmly advance towards our goal—to push ahead with China's high-tech innovation, to contribute to the continued and high-speed development of China's high-tech service industry and to provide clients with safe, reliable, high-quality services.

In 2008, Infobird will continue to climb the peak with the dream of creating the future. The prospect of Infobird will be even brighter!

Infobird Wish:
Enable millions of enterprises use contact center.

Infobird Mission:
Ensure more efficient & effective communication.

Infobird Spirit:
Intelligence, Enthusiasm, Growth, Win-win.

Infobird Core Value:
Endless innovation:
innovate persistently in technology, business model, and any other aspects to ensure the sustained high-speed development of Infobird. Borderless services:
meet internal and external customers’ needs with excellent services.

"To put human talents in the center, to take technological innovation as the soul, to provide the highest quality products and services, to supply basic tools and platforms for modern service industry, to improve people's lives, and to contribute to the development of human society." This shows that Infobird is such an enterprise that puts human talents at the most important position and makes great efforts to cultivate them. In order to enable each employee to take a lead in the era of globalization, Infobird encourages them to do their best to develop their personal abilities and to create the future by themselves. Infobird has always been devoting to the cultivation of innovative and creative personnel who will contribute to the development of human society.

In other words, the purpose of Infobird is to make its own contribution to the human society by training and developing personnel who can create new technology to give human beings happy lives and new patterns of work. We are convinced that: the enterprise or team, which is so brave to take technological innovation that it wins a position for Chinese technological industry throughout the world, will be backbone of China's long-term development and peaceful rise.

At the same time, Infobird applies itself to responsible operation by using personnel and high-tech coordinately. All Infobird’s business activities will focus on the improvement of the people's life and development of social and human beings. To achieve this goal, Infobird is doing its best.