Summarise of product:

DISCO IPCC is a platform which effectively integrates and manages scattered service resources. It uses the widely accepted Internet technology to build a unified system, providing services and configurable management of decentralized communicating tools and service resources which originally cannot be effectively managed, such as, telephone, web site, service nodes, scattered human resources, and decentralized resources of skill services and so on.

Disco IPCC is not only an effective technology platform, but also an instrument of production for enterprises to improve service system and create a new service format. This system has many low-cost operating advantages: zero equipment investment, charging according to calls, and so on. It is an effective tool for various small and middle enterprises to improve their capacity of management and services. At present, the system can response to the call from WEB or telephone. Different users can choose deploy one system or both of them according to their own requirement. That is to say, as long as you have your own website or phone, you can use DISCO IPCC system.

Function characteristics:

DISCO IPCC is made up of 4 parts: call management system, business system, customized system and operation support system. It can be divided into following 9 specific subsystems:

Kernel Switch Subsystem / Media Gateway/IVR Subsystem / WEB Call Control Subsystem / Intelligent Router/ACD / Agent Call Control Subsystem / Recording Subsystem / Monitoring Subsystem / Report Subsystem / Management Subsystem

Unique advantages:

1. Zero-distance Contact between customer and enterprise;
Establish the national leading technological communication platform between customer and enterprise. Customer can have real-time zero-distance contact with enterprise through Internet, fixed telephone network and mobile phone network and other communicating means. Platform transferring function can transfer platform call to the staff’s mobile phones, so that communication is not subject to the constraints of time and space and save unnecessary expense for enterprise: such as cabling, trunk, group telephone and maintenance and so on.

2. Improve enterprise management efficiency and reduce operating costs;
The platform can provide enterprises with unified management services so that it is easy for enterprises to manage. The management can monitor the staff’s communication lists and contents through management platform, which makes up for the shortcoming of traditional management mode which can not monitor the communication contents and removes the hidden dangers of leaking company confidentiality. At the same time, the management can help business staff analyze the customers according to phone communicating records, reduce the order losing risk to a minimum. According to an investigation of a foreign authoritative organization, 30% - 40% communication is not related to the enterprise business, so only this function can save 30% communication expense and 15% human resource consumption for the enterprise.

3. One number for life-long services;
The number that every enterprise has applied is unique, so it can be possessed forever. Enterprises do not need to change the number when changing office location, so they do not have to worry about losing existing customers or interrupted communication with potential customer. It provides the only extension number to the staff, completing the operating system of “Fixed barracks, flowing soldiers”.

4. Make customers willing to communicating with enterprises, and improve the frequency of contact;
Customers do not have to undertake the long-distance phone fees and can communicate with enterprises through mobile phone, fixed phone and Internet. It saves communication fees for customers, improves customers’ satisfaction, wins customers’ trust for enterprises and brings more selling opportunities for enterprises.

5. Enhance the enterprise image
Enhance the enterprise image and provide large portal for SMEs. The access of platform calls of the national unified number 400 perfects the enterprise image essentially. And enable the enterprise stand out from its categories, and take a position in first-class enterprises firstly.

6. Distributed office enterprise with centralized management;
It makes distributed enterprises no longer worry about the high level costs of communication and internal communication within the company. The platform has possessed a number of international leading technical indicators. Intelligent management platform makes management system in headquarter can have clear understanding of each branch organization and work schedule of each personnel. Comprehensive monitoring of employee’s communication provides powerful foundation for establishing management system and management of branch organizations or staff.

7. low-cost installation, high-performance return and maintenance-free;
Save relay (connecting numbers) fees for enterprises; there is no need to pay high relay fees to Telecommunication Company. Provide small switch service; relieve enterprise’s cost of buying small switches.
Provide low-cost intelligent service for business contact between SMEs. The system can widely enter the company business field or personal office field, becoming a powerful tool in modern business wars.
Provide multiple channels of information collection and powerful network inquiry support. Customers can gain their needed information at any time and place, and directly call the registered enterprise/personnel, which greatly enhances working efficiency and reduce the operating costs of enterprises.

Infobird·Qitongbao—Call Center in SaaS Mode
Utilizing internet technology, Qitongbao is a set of professional call center operation services, providing customers with independent phone numbers and connecting agents with unified platform through internet; at the same time, it provides inbound/outbound functionality and supports telephone access as well as web-call access. The agents of Qitongbao support computer softphone, mobile phone, fixed phone and many other telecommunicating terminals. Therefore, it is easy for distributed deployment and flexible to schedule. It can also achieve data interface to all kinds of CRM systems and business systems, realizing standard customer service operation. This platform is provided by rental model so that customers can have professional service operating system without large investment. It is typically used for developing e-commerce.

Agent download
Experience application
More information
Customer communication advantages
More convenient for customers’ call
Unified access platform of company’s call volume
Higher call answered rate

Business operation advantages
Much better services provided for customers
Business data transferred along with customers’ call
Real-time statistics of operation data

Control and management advantages
Improve enterprises’ internal competition strength effectively
Monitor salesforce effectively
Distribute service terminals flexibly

Customers’ comments
“The utilization of Infobird Call Center plays an significant role in customer retention, improving customer viscosity and loyalty, and lowering purchasing barrier for new customers. These are our most personal experience.”
—Lu yan, the director of Taobao customer service center

Notification of courses
[Training] P.m. 2:00 24th Sep, 2008 E-commerce and Call Center Training
[Training] P.m. 2:00 9th Sep, 2008 E-commerce and Call Center Training

Information center
Infobird has taken part in the 2nd China software Operation Service Conference
In July 2008, “2008 SaaS in China”— the 2nd China software Operation Service Conference held in Ningbo. 50 famous IT enterprises, including UFIDA, Kingdee, Microsoft, SAP, Oracle, WebEx, ALIBABA and OlymTech gathered around and had a heated discussion about “entering and innovation of SaaS”. Pan tao, the vice president of Infobird attended the conference and presented a tehme speech—“The application of SaaS: improving the marketing ability of SMEs” in a branch forum “The entering point of SaaS application in enterprises.”